Pronora account

Delete Your Pronora Account

Last Updated: August 1, 2026

This page explains how users of the Pronora mobile application can request deletion of their Pronora account and associated personal information.

How to Request Deletion

In the App

1. Open the Pronora app.
2. Go to Settings.
3. Select the account deletion option and follow the instructions shown in the app.

By Email

You can also request deletion by emailing support@pronora.app from the email address connected to your Pronora account, if available.

If you used Google Sign-In, include the Google email address used with Pronora. If you used the app without signing in, include any account identifier shown in the app settings so we can locate the correct account.

What We Delete

When your request is verified, we delete or de-identify personal information associated with your Pronora account, including:

• account identifiers and profile information associated with your Pronora account;
• voice recordings associated with your account;
• pronunciation analysis, exercise history, and app data associated with your account.

What May Be Retained

Some information may be retained where required or permitted by law, for security, fraud prevention, dispute resolution, tax, accounting, or legal compliance. We may also retain de-identified or aggregated information that no longer identifies you.

Purchase and subscription records are processed by Google Play. Deleting your Pronora account does not cancel an active Google Play subscription. You must cancel subscriptions separately through Google Play.

Timing

We aim to process verified deletion requests within 30 days, unless a longer period is required or permitted by applicable law. We may contact you if we need additional information to verify or complete your request.